Delete your account in the app
- Sign in to BiDilek with the account you want to delete.
- Go to Settings from the Profile tab.
- Open Delete my account.
- Read the explanations shown and confirm the deletion.
Deletion cannot be undone. Uninstalling the app does not delete your account.
What is deleted?
Your profile, avatar, voice clone and voice sample; your sessions and notification registrations; your subscription and usage records; your own contacts, block and discovery records are deleted. Messages and call history you took part in are removed for both sides. Any ongoing call is ended.
Your number kept in other users’ own contacts, or the fact that they blocked you, may remain as their data.
Deletion periods
When account deletion is completed on our servers, your session is signed out. Data linked to your account is deleted from active systems within 30 days at the latest and from secure backups within 90 days at the latest. Financial and security records that must be kept by law are retained only for the required period and scope. Details are in the privacy policy.
If you cannot access the app
If you cannot access the app, send your account deletion request to info@teslim.ai, stating the phone number registered to your account. To verify that the request is yours, we may send a verification code to that number or ask for additional information proportionate to your request. Once verified, your account is deleted within the periods above. Other contact details are on the contact page.
Subscriptions and signing up again
Any App Store or Google Play subscription must be cancelled separately in the store. You can use the Apple subscriptions or Google Play subscriptions page.
Signing up again with the same number creates a new, empty account. Free starter minutes are not granted again to the same number.